Terms and Conditions

Kindly take some time out to read our terms and conditions to ensure a fuss free and enjoyable shopping experience. By shopping with us, you are deemed to have acknowledged, understood, and agreed to the terms as stated below. 

Our working days are Mondays to Fridays from 10am - 5pm.

GENERAL
a. Our working days are Mondays to Fridays, excluding weekends and public holidays.
b. For sales enquiries, kindly email us at sales@xinyanbirdsnest.com with your order number.
c. All transactions (emails and payment verifications) will be attended to within 1-2 working days.
d. Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.
 
PURCHASE AND DELIVERY
a. Kindly ensure you have selected the correct item in the correct quantity/grade before checking out. 
Xin Yan Bird's Nest will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong quantity/grade are selected, or if duplicate orders are placed. 
b. Kindly ensure the full and correct address is stated. Orders with incomplete/incorrect address may result in lost or delayed mailed.
c. If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
d. Orders will be shipped out within 1-3 working days (unless otherwise stated) upon payment verification. Kindly ensure all required information are submitted during the payment process to avoid any delays in mailing out your orders.
e. Mailing days include weekdays only, excluding weekends and public holidays.
f. Xin Yan Bird's Nest reserves the right to accept or reject any order(s).
g. Customers who have at least one successful purchase from us will automatically be added to our mailing list. 
h. To purchase an order over the phone, kindly contact us at (+65) 9479 6960.

SHIPPING
a. All shipments are restricted to within Singapore only.
b. All local deliveries are handled by our in-house couriers unless otherwise stated.
c. Local courier charges is complimentary until further notice.
d. Orders will be delivered within 2-5 working days.
e. Because bird's nest is a restricted item, Xin Yan Bird's Nest will handle overseas shipment on a case-by-case basis. For overseas shipment, please email us at sales@xinyanbirdsnest.com
f. Orders are shipped out according to order numbers, no combination of orders are allowed. 
 
SELF COLLECTION 
a. Self collection option is available at our office warehouse only.
b. Details of self collect location:
20 Woodlands Link #08-20 Singapore 738733
Woodlands East Industrial Estate 
c. Kindly note that Self Collection is only applicable for orders placed over the phone. To place an order with us over the phone, kindly contact us at (+65) 9479 6960. 

PAYMENT
a. For payments via PayPal, payment has to be made instantly. Please ensure that you reach the PayPal payment gateway page via Xin Yan Bird's Nest website to ensure that your payment is received and updated successfully in our system. Payments made via a new browser will not be synced to our server, and that will mean your order status will not be updated automatically.
b. Additional charges for PayPal transfers are absorbed by Xin Yan Bird's Nest.

PURCHASE
a. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
b. By carting out the item, it implies your intention and interest to make a purchase. Xin Yan Bird's Nest will reserve a slot for you. In the event where no payment is received and orders are cancelled, your account can/may be blacklisted from future purchases.
c. All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
 
EXCHANGES
a. Because we are dealing with food, exchanges are strictly prohibited due to hygiene issues. Hence, do ensure to check that your goods are in proper and good condition before accepting and signing for the goods upon delivery.

SALES/ DISCOUNT CODES
a. All prices of sale items are deemed final by Xin Yan Bird's Nest.
b. Sale items are strictly not exchangeable/refundable unless there are defects on the items. 
c. Orders placed using discount codes are not applicable for returns and exchanges.
 
CONTESTS 
a. All contests organized are open to Singapore customers only, unless stated otherwise.
b. Xin Yan Bird's Nest reserves the right to amend the terms of contests without prior notice. 
 
Xin Yan Bird's Nest reserves the right to amend the terms from time to time without prior notice. If you have any clarifications, kindly email us at contact@xinyanbirdsnest.com